305 Wines Return Policy
At 305 Wines, we strive to ensure that all our customers are satisfied with their orders. We understand that there may be instances where you may need to return an item. Please review our return policy below:
- Cancellation Fee: If you wish to cancel an order after your credit card has been charged but before the order has been shipped, we will retain a 10% fee to cover processing costs.
- No Returns on Zalto or Riedel Glasses: Due to the delicate nature of Zalto glasses and the requirement for special packaging, we cannot accept returns on these items.
- No Returns on Wines and Sakes: Due to the delicate and perishable nature of wines and sakes, we cannot accept returns on these items once they have been shipped.
- Shipping Delays: We cannot refund FedEx/UPS fees in the event of shipping delays. We apologize for any inconvenience this may cause.
- Out of Stock Items: In the event that a wine is out of stock, we will contact you immediately to offer a suitable replacement or a full refund for that item.
- Vintage Substitution: We understand the importance of vintages to our customers. As a policy, we do not substitute vintages unless explicitly agreed upon with the client.
- Quality Guarantee: We guarantee the quality of all wines and sakes purchased in-store. However, please note that we ship on the client’s behalf and do not take responsibility for the product once it has left our store. Clients may choose to purchase insurance or opt for a faster shipping option to mitigate potential issues related to weather or transit.
- Refunds: Refunds will be processed to the original payment method used for the order. Please allow up to 10 business days for the refund to appear on your statement.
- Contact Us: If you need to return an item for any reason, please contact us at email@example.com. Our team will assist you with the return process and provide you with any necessary instructions.
Please note that our return policy is in place to protect the quality and integrity of our products. We appreciate your understanding and are committed to providing you with exceptional service. If you have any questions or concerns, please do not hesitate to contact us at firstname.lastname@example.org.